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FAQ

Discover exceptional deals. Find unbeatable prices on private transfers. Compare driver offers on our marketplace

Premium Vehicles at Economy Prices
Tender-Based Pricing
View Your Car Before Paying
Choose Price, Car and Driver
Full Refund Cancellation Available
Up to 60 Minutes Free Waiting
200,000+ Vehicles

What is GanzayTransfer?

GanzayTransfer is an online marketplace connecting passengers and drivers for private transfers. Registered users can submit transfer requests and receive offers directly from transport service providers.

Carrier offers can include vehicle details, prices, ratings and completed ride information before a customer makes a payment. GanzayTransfer helps facilitate the booking process between passengers and independent transport providers.

How to order a ride?

  1. Choose your pick-up and destination points. For per hour ride please specify start and end time.
  2. Choose transport type, number of passengers and add extra information if needed, including child seats, luggage or comments.
  3. Specify your contact details to receive new offers from carriers.
  4. When your ride request is ready and placed, you will receive carrier offers with their prices and vehicle info.

Frequently asked questions

What is a per hour car rent?

You can rent a chauffeured car on an hourly basis. It is a convenient option for business appointments, guided sightseeing, or travelling along your own route. Choose a start and end time, then add stops, route details, vehicle preferences and driver notes in the comment field.

How to order a delivery service?

To order delivery, specify the delivery date, pick-up and destination points, dimensions and contents of the package. Then choose an offer and provide any driver details if needed.

How to order a ride as soon as possible?

You can order a ride immediately or as soon as possible. To help you choose the nearest driver offer, check the estimated time left until the driver's arrival.

What is included in the price?

Driver offers include free waiting time, gasoline and road tolls where applicable. Free waiting time is usually 60 minutes at airports and shorter at other pick-up points.

What if the driver has not arrived?

First, try to contact your driver using the details in your ride information. If you cannot contact the driver by phone or chat, report the situation to the support team.

Can I trust GanzayTransfer drivers?

Customers evaluate driver performance after completed rides. Driver offers can include ratings and vehicle information, helping customers compare options before choosing.

What if my flight is delayed?

Free waiting time at the airport is 60 minutes. If the delay is more than an hour, please contact support so the ride details can be checked.

How to ensure that my luggage will fit in the car?

Specify luggage dimensions and the number of pieces in the order comment field. Drivers will see your requirements and send offers with appropriate vehicles.