Support

Contact Us

Need help with a booking, voucher, payment, account, or travel question? Reach Ganzay support and we will help route your request to the right team.

Fastest way to get help

Include your booking reference, travel date, customer email, and the experience name when contacting us.

Questions about dates, tickets, vouchers, meeting points, cancellations, or booking changes.

Help with payment status, refunds, failed payments, confirmations, or invoice details.

Partnerships, destination information, account access, privacy requests, or company questions.

Phone

Available through your confirmed booking details.

Response time

Most support requests are reviewed as quickly as possible, with booking issues prioritized.

Mailing address

82 Nassau St #60351, New York, NY 10038

These pages answer many common questions before and after booking.